Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201808327 | Stirling Council | unauthorised developments: enforcement action/stop and discontinuation notices | Some upheld, recommendations | July 2020 |
| 201808408 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2020 |
| 201808431 | University of the West of Scotland | academic appeal / exam results / degree classification | Upheld, recommendations | July 2020 |
| 201808511 | Fife NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | July 2020 |
| 201808613 | Forth Valley NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2020 |
| 201808987 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Some upheld, recommendations | July 2020 |
| 201809062 | Highland NHS Board | clinical treatment / diagnosis | Upheld, recommendations | July 2020 |
| 201809165 | Tayside NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | July 2020 |
| 201809603 | Borders NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2020 |
| 201809644 | Scottish Ambulance Service | failure to send ambulance / delay in sending ambulance | Some upheld, recommendations | July 2020 |