Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201809966 Fife NHS Board communication / staff attitude / dignity / confidentiality Some upheld, recommendations July 2020
201809975 Borders NHS Board communication / staff attitude / dignity / confidentiality Some upheld, recommendations July 2020
201810039 Fife NHS Board complaints handling Not upheld, no recommendations July 2020
201810094 Clear Business Water incorrect billing Some upheld, no recommendations July 2020
201810096 Scottish Prison Service accuracy of prisoner record Upheld, recommendations July 2020
201810121 Aberdeenshire Council primary school Some upheld, recommendations July 2020
201810154 Tayside NHS Board admission / discharge / transfer procedures Some upheld, recommendations July 2020
201810159 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations July 2020
201810592 Dumfries and Galloway NHS Board continuing care Not upheld, no recommendations July 2020
201810727 Lothian NHS Board clinical treatment / diagnosis Not upheld, no recommendations July 2020