Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201803178 South Ayrshire Health and Social Care Partnership communication / staff attitude / dignity / confidentiality Not upheld, no recommendations March 2020
201803462 A Dentist in the Ayrshire and Arran NHS Board area clinical treatment / diagnosis Not upheld, no recommendations March 2020
201803475 Lothian NHS Board - Acute Division clinical treatment / diagnosis Not upheld, no recommendations March 2020
201803526 Tayside NHS Board clinical treatment / diagnosis Upheld, recommendations March 2020
201803899 Lanarkshire NHS Board communication / staff attitude / dignity / confidentiality Not upheld, no recommendations March 2020
201804026 Grampian NHS Board clinical treatment / diagnosis Some upheld, recommendations March 2020
201804579 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations March 2020
201804797 Edinburgh College staff conduct Not upheld, no recommendations March 2020
201804856 Argyll and Bute Health and Social Care Partnership appliances / equipment / premises Some upheld, no recommendations March 2020
201804932 Renfrewshire Health and Social Care Partnership care in the community Not upheld, no recommendations March 2020