Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201811025 Fife NHS Board clinical treatment / diagnosis Upheld, recommendations June 2020
201811033 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations June 2020
201900072 Grampian NHS Board clinical treatment / diagnosis Some upheld, recommendations June 2020
201900179 South Ayrshire Council child services and family support Some upheld, recommendations June 2020
201900588 Bridgewater Housing Association Ltd aids and adaptations Not upheld, no recommendations June 2020
201900600 Argyll and Bute Health and Social Care Partnership care in the community Upheld, recommendations June 2020
201900624 Lanarkshire NHS Board clinical treatment / diagnosis Some upheld, recommendations June 2020
201900641 West Lothian Council complaints handling Not upheld, no recommendations June 2020
201900702 Ayrshire and Arran NHS Board clinical treatment / diagnosis Upheld, recommendations June 2020
201900771 Ayrshire and Arran NHS Board clinical treatment / diagnosis Upheld, recommendations June 2020