Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201804942 | Inverclyde Council | parking | Not upheld, no recommendations | July 2019 |
| 201805111 | Perth and Kinross Council | communication / staff attitude / dignity / confidentiality | Upheld, recommendations | July 2019 |
| 201805252 | Tayside NHS Board | clinical treatment / diagnosis | Upheld, recommendations | July 2019 |
| 201805359 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | July 2019 |
| 201805594 | Care Inspectorate | regulation of care | Not upheld, no recommendations | July 2019 |
| 201805986 | The City of Edinburgh Council | policy / administration | Not upheld, no recommendations | July 2019 |
| 201806323 | Glasgow City Council | policy / administration | Upheld, recommendations | July 2019 |
| 201806377 | Lanarkshire NHS Board | clinical treatment / diagnosis | Upheld, recommendations | July 2019 |
| 201806506 | Dundee City Council | child services and family support | Some upheld, recommendations | July 2019 |
| 201806576 | Fife Council | child services and family support | Upheld, recommendations | July 2019 |