Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201800911 | North Lanarkshire Council | child services and family support | Upheld, recommendations | July 2019 |
| 201801306 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | July 2019 |
| 201801701 | Clear Business Water | incorrect billing | Upheld, recommendations | July 2019 |
| 201802028 | A Medical Practice in the Borders NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | July 2019 |
| 201802058 | University of the West of Scotland | academic appeal / exam results / degree classification | Some upheld, recommendations | July 2019 |
| 201802084 | Queen Margaret University | welfare | Upheld, recommendations | July 2019 |
| 201802088 | Dumfries and Galloway NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2019 |
| 201802130 | Argyll and Bute Council | noise pollution | Upheld, recommendations | July 2019 |
| 201802287 | Revenue Scotland | handling of application | Upheld, recommendations | July 2019 |
| 201802493 | The City of Edinburgh Council | adoption procedures | Some upheld, no recommendations | July 2019 |