Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201803268 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | November 2018 |
| 201603914 | East Dunbartonshire Council | handling of application (complaints by applicants) | Some upheld, recommendations | October 2018 |
| 201606059 | The City of Edinburgh Council | handling of application (complaints by opponents) | Some upheld, recommendations | October 2018 |
| 201607398 | Sanctuary (Scotland) Housing Association Ltd | repairs and maintenance | Upheld, recommendations | October 2018 |
| 201607444 | Tayside NHS Board | clinical treatment / diagnosis | Upheld, recommendations | October 2018 |
| 201608566 | Aberdeenshire Council | neighbour disputes and anti-social behaviour | Not upheld, no recommendations | October 2018 |
| 201608890 | Forth Valley NHS Board | communication / staff attitude / dignity / confidentiality | Not upheld, no recommendations | October 2018 |
| 201609423 | Dumfries and Galloway Council | primary school | Upheld, recommendations | October 2018 |
| 201609479 | Lothian NHS Board - Acute Division | admission / discharge / transfer procedures | Upheld, no recommendations | October 2018 |
| 201700473 | Fife NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | October 2018 |