Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201707594 | Lanarkshire NHS Board | clinical treatment / diagnosis | Upheld, recommendations | October 2018 |
| 201707673 | Glasgow City Health and Social Care Partnership | home helps / concessions / grants / charges for services | Upheld, recommendations | October 2018 |
| 201708212 | Scottish Ambulance Service | failure to send ambulance / delay in sending ambulance | Upheld, recommendations | October 2018 |
| 201708607 | Highland NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | October 2018 |
| 201708910 | Aberdeenshire Council | travelling people | Not upheld, no recommendations | October 2018 |
| 201709017 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | October 2018 |
| 201709104 | Glasgow West Housing Association Ltd | applications / allocations / transfers / exchanges | Not upheld, recommendations | October 2018 |
| 201709195 | Aberdeenshire Health and Social Care Partnership | home helps / concessions / grants / charges for services | Upheld, recommendations | October 2018 |
| 201709200 | A Dental Practice in the Grampian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | October 2018 |
| 201709222 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Upheld, recommendations | October 2018 |