Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201704604 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | October 2018 |
| 201704629 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, recommendations | October 2018 |
| 201704651 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Upheld, recommendations | October 2018 |
| 201704671 | Glasgow City Council | noise pollution | Not upheld, no recommendations | October 2018 |
| 201704684 | Tayside NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | October 2018 |
| 201704839 | Scottish Prison Service | visits | Not upheld, no recommendations | October 2018 |
| 201705017 | Argyll and Bute Health and Social Care Partnership | complaints handling (incl social work complaints procedures) | Not upheld, recommendations | October 2018 |
| 201705203 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | October 2018 |
| 201706122 | Tayside NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | October 2018 |
| 201707569 | Greater Glasgow and Clyde NHS Board | policy / administration | Not upheld, no recommendations | October 2018 |