Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201704678 Scottish Prison Service food Upheld, recommendations November 2018
201705076 Lanarkshire NHS Board clinical treatment / diagnosis Some upheld, recommendations November 2018
201705257 Tayside NHS Board appointments / admissions (delay / cancellation / waiting lists) Upheld, recommendations November 2018
201705314 Tayside NHS Board clinical treatment / diagnosis Some upheld, recommendations November 2018
201705807 Ayrshire and Arran NHS Board clinical treatment / diagnosis Upheld, recommendations November 2018
201705818 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations November 2018
201705851 Glasgow City Health and Social Care Partnership clinical treatment / diagnosis Not duly made or withdrawn, no recommendations November 2018
201705948 University of Strathclyde teaching and supervision Not upheld, recommendations November 2018
201706197 A Medical Practice in the Tayside NHS Board area clinical treatment / diagnosis Not upheld, no recommendations November 2018
201706198 Aberdeen City Council primary school Upheld, no recommendations November 2018