Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201705815 Highland NHS Board clinical treatment / diagnosis Not upheld, no recommendations September 2018
201705817 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations September 2018
201705833 A Dentist in the Highland NHS Board area clinical treatment / diagnosis Not upheld, no recommendations September 2018
201705871 Lothian NHS Board - Acute Division clinical treatment / diagnosis Not upheld, no recommendations September 2018
201706120 Blue Business Water Ltd communication / consultation Not upheld, no recommendations September 2018
201706364 Ayrshire and Arran NHS Board clinical treatment / diagnosis Upheld, recommendations September 2018
201706645 Lothian NHS Board policy / administration Not upheld, no recommendations September 2018
201706831 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations September 2018
201706972 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations September 2018
201706980 Highland NHS Board adult social work services (highland nhs only) Upheld, no recommendations September 2018