Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201701958 Fife NHS Board clinical treatment / diagnosis Some upheld, recommendations September 2018
201702066 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations September 2018
201702374 Glasgow Caledonian University complaints handling Not upheld, no recommendations September 2018
201702378 Ayrshire and Arran NHS Board clinical treatment / diagnosis Upheld, recommendations September 2018
201702496 Lothian NHS Board - Acute Division clinical treatment / diagnosis Not upheld, no recommendations September 2018
201702616 Dumfries and Galloway Council policy / administration Upheld, recommendations September 2018
201702665 Lothian NHS Board - University Hospitals Division clinical treatment / diagnosis Some upheld, recommendations September 2018
201702769 Dumfries and Galloway NHS Board clinical treatment / diagnosis Not upheld, no recommendations September 2018
201703051 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations September 2018
201703081 Highland NHS Board clinical treatment / diagnosis Upheld, recommendations September 2018