Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201709257 | Scottish Prison Service | complaints handling | Not upheld, no recommendations | September 2018 |
| 201709304 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Not upheld, no recommendations | September 2018 |
| 201800038 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | September 2018 |
| 201800052 | Trust Housing Association Ltd | sheltered housing and community care | Some upheld, no recommendations | September 2018 |
| 201800056 | A Medical Practice in the Highland NHS Boad area | clinical treatment / diagnosis | Not upheld, no recommendations | September 2018 |
| 201800348 | A Medical Practice in the Lanarkshire NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | September 2018 |
| 201800460 | Eildon Housing Association Ltd | repairs and maintenance | Some upheld, recommendations | September 2018 |
| 201609303 | Aberdeen City Council | handling of application (complaints by opponents) | Not upheld, no recommendations | August 2018 |
| 201609703 | Edinburgh Napier University | special needs - assessment and provision | Not upheld, no recommendations | August 2018 |
| 201700001 | Borders NHS Board | clinical treatment / diagnosis | Upheld, recommendations | August 2018 |