Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201703141 Scottish Ambulance Service clinical treatment / diagnosis Upheld, recommendations September 2018
201703227 Lothian NHS Board - Acute Division clinical treatment / diagnosis Upheld, recommendations September 2018
201703286 A Medical Practice in the Grampian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations September 2018
201703314 North Lanarkshire Health and Social Care Partnership home helps / concessions / grants / charges for services Some upheld, recommendations September 2018
201703340 Borders NHS Board clinical treatment / diagnosis Upheld, recommendations September 2018
201703481 Highland NHS Board clinical treatment / diagnosis Not upheld, no recommendations September 2018
201704139 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations September 2018
201704486 Aberdeen City Council noise pollution Upheld, recommendations September 2018
201704550 University of Strathclyde academic appeal / exam results / degree classification Not upheld, no recommendations September 2018
201704575 Lanarkshire NHS Board admission / discharge / transfer procedures Some upheld, recommendations September 2018