New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201707258 | Greater Glasgow and Clyde NHS Board - Acute Services Division | appointments / admissions (delay / cancellation / waiting lists) | Not upheld, no recommendations | July 2018 |
| 201707301 | Scottish Ambulance Service | failure to send ambulance / delay in sending ambulance | Upheld, recommendations | July 2018 |
| 201707403 | Golden Jubilee National Hospital | clinical treatment / diagnosis | Not upheld, no recommendations | July 2018 |
| 201707513 | NHS 24 | clinical treatment / diagnosis | Not upheld, no recommendations | July 2018 |
| 201707641 | Lothian NHS Board | communication / staff attitude / dignity / confidentiality | Not upheld, no recommendations | July 2018 |
| 201707727 | Anglian Water Business | incorrect billing | Resolved, no recommendations | July 2018 |
| 201707783 | A Medical Practice in the Grampian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | July 2018 |
| 201708324 | Glasgow City Council | special educational needs - assessment & provision | Not upheld, no recommendations | July 2018 |
| 201708344 | A Medical Practice in the Tayside NHS Board area | appointments / admissions (delay / cancellation / waiting lists) | Not upheld, no recommendations | July 2018 |
| 201708674 | A Medical Practice in the Lanarkshire NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | July 2018 |