New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201701043 Grampian NHS Board clinical treatment / diagnosis Some upheld, recommendations July 2018
201701048 Tayside NHS Board clinical treatment / diagnosis Some upheld, no recommendations July 2018
201701060 Scottish Prison Service complaints handling Upheld, recommendations July 2018
201701325 South Lanarkshire Council policy / administration Upheld, recommendations July 2018
201701410 Dumfries and Galloway Council policy / administration Not upheld, recommendations July 2018
201701462 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations July 2018
201701591 Scottish Ambulance Service clinical treatment / diagnosis Upheld, recommendations July 2018
201701595 Ayrshire and Arran NHS Board clinical treatment / diagnosis Some upheld, recommendations July 2018
201701656 Dumfries and Galloway NHS Board clinical treatment / diagnosis Not upheld, no recommendations July 2018
201701663 Fife NHS Board clinical treatment / diagnosis Upheld, recommendations July 2018