New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201701675 Tayside NHS Board clinical treatment / diagnosis Upheld, recommendations July 2018
201701739 East Dunbartonshire Health and Social Care Partnership policy / administration Not upheld, no recommendations July 2018
201701978 Scottish Environment Protection Agency complaints handling Upheld, recommendations July 2018
201702329 Fife NHS Board clinical treatment / diagnosis Not upheld, no recommendations July 2018
201702414 East Dunbartonshire Council policy / administration Upheld, recommendations July 2018
201702536 A Medical Practice in the Lanarkshire NHS Board area clinical treatment / diagnosis Some upheld, recommendations July 2018
201702567 Tayside NHS Board clinical treatment / diagnosis Upheld, recommendations July 2018
201702591 A Medical Practice in the Ayrshire and Arran NHS Board area clinical treatment / diagnosis Not upheld, no recommendations July 2018
201703077 Dumfries and Galloway NHS Board clinical treatment / diagnosis Upheld, recommendations July 2018
201703280 Tayside NHS Board clinical treatment / diagnosis Not upheld, no recommendations July 2018