New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201200725 | South Lanarkshire Council | neighbour disputes and antisocial behaviour | Upheld, recommendations | April 2014 |
| 201201431 | Fife Council | noise pollution | Not upheld, no recommendations | April 2014 |
| 201201859 | Orkney NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | April 2014 |
| 201202410 | Glasgow City Council | noise pollution | Not upheld, no recommendations | April 2014 |
| 201202461 | Scottish Water | complaints handling | Upheld, recommendations | April 2014 |
| 201202607 | Lothian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | April 2014 |
| 201203470 | Aberdeenshire Council | conservation areas, listed buildings, tree preservation orders | Upheld, recommendations | April 2014 |
| 201203592 | River Clyde Homes | estate management, open space & environment work | Some upheld, no recommendations | April 2014 |
| 201203729 | Scottish Prison Service | personal property | Some upheld, recommendations | April 2014 |
| 201204495 | Lothian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | April 2014 |