Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201203628 | Tayside NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | January 2014 |
| 201203646 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | January 2014 |
| 201203651 | Business Stream | meter reading | Upheld, recommendations | January 2014 |
| 201203684 | The Highland Council | handling of application (complaints by opponents) | Some upheld, no recommendations | January 2014 |
| 201203744 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | January 2014 |
| 201203796 | Prospect Community Housing | repairs and maintenance | Not upheld, recommendations | January 2014 |
| 201204022 | A Medical Practice in the Lanarkshire NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | January 2014 |
| 201204024 | Grampian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | January 2014 |
| 201204108 | The City of Edinburgh Council | local housing allowance and council tax benefit | Some upheld, recommendations | January 2014 |
| 201204519 | Scottish Prison Service | accuracy of prisoner record | Not upheld, no recommendations | January 2014 |