Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201204520 | Business Stream | debt recovery / payment fees | Some upheld, recommendations | January 2014 |
| 201204612 | Lothian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | January 2014 |
| 201205373 | Dumfries and Galloway Council | complaints handling | Some upheld, recommendations | January 2014 |
| 201300100 | Business Stream | charging method / calculation | Some upheld, recommendations | January 2014 |
| 201300143 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | January 2014 |
| 201300466 | Renfrewshire Council | rent and/or service charges | Some upheld, recommendations | January 2014 |
| 201300467 | Albyn Housing Society Ltd | repairs and maintenance | Some upheld, recommendations | January 2014 |
| 201300493 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2014 |
| 201300497 | Stirling Council | complaints handling | Some upheld, no recommendations | January 2014 |
| 201300574 | Business Stream | policy/administration | Some upheld, recommendations | January 2014 |