Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201302967 Scottish Prison Service policy/administration Upheld, recommendations February 2014
201302973 Grampian NHS Board clinical treatment / diagnosis Upheld, recommendations February 2014
201303040 Western Isles NHS Board other Not upheld, no recommendations February 2014
201303073 Lothian NHS Board continuing care Upheld, recommendations February 2014
201303095 Comhairle nan Eilean Siar wayleaves, rights of access, feu duties, servitudes Not upheld, recommendations February 2014
201303137 Scottish Prison Service policy/administration Not upheld, action taken by body to remedy, no recommendations February 2014
201303148 Glasgow City Council council tax Not upheld, no recommendations February 2014
201303184 Scottish Prison Service testing for controlled drugs and alcohol Upheld, recommendations February 2014
201303233 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Complaint withdrawn February 2014
201303379 Forth Valley NHS Board clinical treatment / diagnosis Not upheld, no recommendations February 2014