Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201301604 Grampian NHS Board clinical treatment / diagnosis Upheld, recommendations February 2014
201301614 Fife Council child services and family support Upheld, recommendations February 2014
201301666 A Medical Practice in the Ayrshire and Arran NHS Board area clinical treatment / diagnosis Not upheld, recommendations February 2014
201301712 Ayrshire and Arran NHS Board clinical treatment / diagnosis Some upheld, recommendations February 2014
201301781 University of Strathclyde academic appeal/exam results/degree classification Not upheld, no recommendations February 2014
201301796 Scottish Ambulance Service communication, staff attitude, dignity, confidentiality Upheld, action taken by body to remedy, recommendations February 2014
201301844 Business Stream charging method / calculation Upheld, recommendations February 2014
201301999 Business Stream policy/administration Resolved, action taken by body to remedy February 2014
201302062 Lothian NHS Board clinical treatment / diagnosis Upheld, no recommendations February 2014
201302314 Highland NHS Board clinical treatment / diagnosis Some upheld, recommendations February 2014