Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201302414 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Upheld, recommendations January 2014
201302458 Scottish Prison Service policy/administration Not upheld, no recommendations January 2014
201302500 A Medical Practice in the Highland NHS Board area clinical treatment / diagnosis Not upheld, no recommendations January 2014
201302609 Forth Valley NHS Board appointments/admissions (delay, cancellation, waiting lists) Upheld, recommendations January 2014
201302673 Fife NHS Board communication, staff attitude, dignity, confidentiality Upheld, no recommendations January 2014
201302809 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Not upheld, no recommendations January 2014
201303043 Scottish Prison Service education Upheld, recommendations January 2014
201303090 Argyll Community Housing Association repairs and maintenance Not upheld, no recommendations January 2014
201104023 A Dentist in the Lanarkshire NHS Board area communication, staff attitude, dignity, confidentiality Not upheld, no recommendations December 2013
201104656 Stirling Council policy/administration Some upheld, recommendations December 2013