Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201201697 A Medical Practice in the Lanarkshire NHS Board area clinical treatment / diagnosis Upheld, recommendations March 2013
201201707 Scottish Prison Service work (in prison) Not upheld, no recommendations March 2013
201201771 Western Isles NHS Board admission, discharge and transfer procedures Upheld, recommendations March 2013
201201776 Scottish Prison Service legal correspondence Upheld, recommendations March 2013
201201865 Scottish Prison Service supplies of books, newspapers, etc Not upheld, no recommendations March 2013
201201910 Perth and Kinross Council handling of application (complaints by applicants) Not upheld, no recommendations March 2013
201201916 Business Stream charging method / calculation Some upheld, action taken by body to remedy, no recommendations March 2013
201202019 A Medical Practice in the Lothian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations March 2013
201202051 Grampian NHS Board clinical treatment / diagnosis Not upheld, no recommendations March 2013
201202112 Scottish Prison Service behaviour related programmes (including access to) Not upheld, no recommendations March 2013