Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201100984 Greater Glasgow and Clyde NHS Board communication; staff attitude; dignity; confidentiality Not upheld, recommendations February 2013
201101064 Ayrshire and Arran NHS Board clinical treatment; diagnosis Not upheld, action taken by body to remedy, recommendations February 2013
201101706 Aberdeen City Council applications; allocations; transfers and exchanges Not upheld, no recommendations February 2013
201103715 Business Stream Ltd charging method / calculation Upheld, recommendations February 2013
201103889 Lothian NHS Board clinical treatment; diagnosis Upheld, recommendations February 2013
201103900 Highland NHS Board clinical treatment; diagnosis Upheld, recommendations February 2013
201104079 Greater Glasgow and Clyde NHS Board complaints handling Not upheld, no recommendations February 2013
201104142 Business Stream Ltd policy/administration Some upheld, recommendations February 2013
201104444 Greater Glasgow and Clyde NHS Board complaints handling Some upheld, recommendations February 2013
201104449 Lothian NHS Board clinical treatment; diagnosis Some upheld, recommendations February 2013