Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201100156 | Grampian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | March 2013 |
| 201102648 | University of the West of Scotland | teaching and supervision | Upheld, recommendations | March 2013 |
| 201103221 | Forth Valley NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | March 2013 |
| 201103627 | Scottish Qualifications Authority | policy/administration | Upheld, recommendations | March 2013 |
| 201103669 | Tayside NHS Board | consent | Some upheld, recommendations | March 2013 |
| 201104008 | West Lothian Council | primary school | Not upheld, no recommendations | March 2013 |
| 201104381 | Forestry Commission Scotland | policy/administration | Some upheld, recommendations | March 2013 |
| 201104517 | Business Stream | incorrect billing | Not upheld, no recommendations | March 2013 |
| 201104631 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Upheld, recommendations | March 2013 |
| 201104795 | East Renfrewshire Council | handling of application (complaints by opponents) | Not upheld, recommendations | March 2013 |