Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201200560 Aberdeenshire Council policy/administration Not upheld, no recommendations March 2013
201200562 Business Stream meter reading Upheld, action taken by body to remedy, recommendations March 2013
201200643 Scottish Borders Council policy/administration Some upheld, recommendations March 2013
201200662 Lothian NHS Board clinical treatment / diagnosis Not upheld, no recommendations March 2013
201200690 Business Stream charging method / calculation Not upheld, no recommendations March 2013
201200871 Borders NHS Board clinical treatment / diagnosis Not upheld, no recommendations March 2013
201200987 A Medical Practice in the Forth Valley NHS Board area clinical treatment / diagnosis Not upheld, no recommendations March 2013
201201028 A Medical Practice in the Lanarkshire NHS Board area appointments/admissions (delay, cancellation, waiting lists) Some upheld, recommendations March 2013
201201233 Lanarkshire NHS Board treatment waiting times Upheld, recommendations March 2013
201201261 Grampian NHS Board clinical treatment / diagnosis Not upheld, recommendations March 2013