Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201103844 Lothian NHS Board - Acute Division policy/administration Some upheld, recommendations November 2012
201103920 Link Housing Association Ltd policy/administration Not upheld, recommendations November 2012
201103935 The Highland Council road authority as developer, road alterations Some upheld, action taken by body to remedy, no recommendations November 2012
201104027 Scottish Prison Service progression Not upheld, action taken by body to remedy, no recommendations November 2012
201104107 Lanarkshire NHS Board clinical treatment / diagnosis Some upheld, recommendations November 2012
201104122 Scottish Water sewer flooding - internal Upheld, recommendations November 2012
201104403 Business Stream Ltd incorrect billing Not upheld, recommendations November 2012
201104525 East Lothian Council policy/administration Some upheld, action taken by body to remedy, recommendations November 2012
201104603 Aberdeenshire Council conservation areas, listed buildings, tree preservation orders Not upheld, recommendations November 2012
201104651 Ayrshire and Arran NHS Board clinical treatment / diagnosis Not upheld, no recommendations November 2012