Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201201755 | Scottish Prison Service | personal property | Not upheld, no recommendations | December 2012 |
| 201201979 | Scottish Water | sewer flooding - external | Not upheld, no recommendations | December 2012 |
| 201202123 | Dumfries and Galloway Housing Partnership | policy/administration | Not upheld, no recommendations | December 2012 |
| 201202186 | Argyll Community Housing Association | policy/administration | Not upheld, no recommendations | December 2012 |
| 201202196 | Lanarkshire NHS Board | policy/administration | Not upheld, no recommendations | December 2012 |
| 201202302 | Scottish Prison Service | behaviour related programmes (including access to) | Not upheld, no recommendations | December 2012 |
| 201202477 | Scottish Prison Service | complaints handling | Upheld, recommendations | December 2012 |
| 201202478 | Scottish Prison Service | food | Upheld, recommendations | December 2012 |
| 201202585 | A Medical Practice in the Highland NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | December 2012 |
| 201202705 | A Dentist in the Lanarkshire NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | December 2012 |