Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201004585 Highland NHS Board communication, staff attitude, dignity, confidentiality Not upheld, no recommendations November 2012
201100945 Midlothian Council handling of application (complaints by applicants) Not upheld, no recommendations November 2012
201101107 Fife Council policy/administration Some upheld, recommendations November 2012
201101410 Western Isles NHS Board continuing care Upheld, action taken by body to remedy, no recommendations November 2012
201101552 A Dentist in the Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Not upheld, no recommendations November 2012
201101671 Scottish Prison Service policy/administration Some upheld, recommendations November 2012
201102132 Scottish Water other Upheld, recommendations November 2012
201102212 Business Stream Ltd meter reading Not upheld, no recommendations November 2012
201102319 A Medical Practice in the Lothian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations November 2012
201102397 Dumfries and Galloway NHS Board complaints handling Some upheld, recommendations November 2012