Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201102465 The Highland Council policy/administration Not upheld, no recommendations November 2012
201102965 Aberdeenshire Council sheltered housing and community care Not upheld, no recommendations November 2012
201103056 Aberdeenshire Council estate management, open space & environment work Not upheld, no recommendations November 2012
201103142 Hebridean Housing Partnership Ltd repairs and maintenance of housing stock (incl dampness and infestations) Some upheld, recommendations November 2012
201103423 Scottish Prison Service personal property Upheld, action taken by body to remedy, recommendations November 2012
201103490 The City of Edinburgh Council policy/administration Not upheld, recommendations November 2012
201103618 Fife Council complaints handling Some upheld, action taken by body to remedy, no recommendations November 2012
201103642 A Medical Practice in the Lanarkshire NHS Board area clinical treatment / diagnosis Some upheld, recommendations November 2012
201103666 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Some upheld, action taken by body to remedy, no recommendations November 2012
201103742 Tayside NHS Board complaints handling Not upheld, recommendations November 2012