Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Finance

Find out more about our finances and current contracts.

From April 2011 the Ombudsman has new legal obligations to provide information on certain types of expenditure, and on how he/she has exercised his/her functions. Part 3 of the Public Services Reform (Scotland) Act 2010 sets out details of certain annual statements that the Ombudsman must publish. 

After the end of each financial year (1 April - 31 March), the Ombudsman must publish statements for that year on:

  • expenditure on public relations, overseas travel, hospitality and entertainment, and external consultancy
  • details of any individual payments made that are over £25,000
  • numbers of staff who receive remuneration of over £150,000

View statements of expenditure:

 

Updated: November 21, 2024