Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Investigation Reports
| Report number | Organisation | Report Date | |
|---|---|---|---|
| 200801102 | A Medical Practice, Greater Glasgow and Clyde NHS Board | April 2010 | View PDF |
| 200801621 | A Medical Practice, Lanarkshire NHS Board | April 2010 | View PDF |
| 200801907 | Scottish Prisons Complaints Commission | April 2010 | View PDF |
| 200802296 | Greater Glasgow and Clyde NHS Board | April 2010 | View PDF |
| 200802723 | Midlothian Council | April 2010 | View PDF |
| 200802827 | Scottish Prisons Complaints Commission | April 2010 | View PDF |
| 200900833 | Aberdeenshire Council | April 2010 | View PDF |
| 200801197 200801300 | South Lanarkshire Council | March 2010 | View PDF |
| 200801246 | South Lanarkshire Council | March 2010 | View PDF |
| 200802400 | Tayside NHS Board | March 2010 | View PDF |