Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201808795 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations June 2020
201809025 Tayside NHS Board clinical treatment / diagnosis Upheld, recommendations June 2020
201809026 Fife NHS Board clinical treatment / diagnosis Some upheld, recommendations June 2020
201809137 North Lanarkshire Health and Social Care Partnership care in the community Some upheld, recommendations June 2020
201809148 Inverclyde Health and Social Care Partnership care in the community Some upheld, recommendations June 2020
201809208 Lothian NHS Board - Acute Division nurses / nursing care Upheld, recommendations June 2020
201809210 A Medical Practice in the Lothian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations June 2020
201809351 Dumfries and Galloway NHS Board appointments / admissions (delay / cancellation / waiting lists) Upheld, recommendations June 2020
201809363 Scottish Ambulance Service failure to send ambulance / delay in sending ambulance Upheld, recommendations June 2020
201809373 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations June 2020