Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201809380 | Forth Valley NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | June 2020 |
| 201809429 | Renfrewshire Health and Social Care Partnership | policy / administration | Not upheld, no recommendations | June 2020 |
| 201809483 | Grampian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | June 2020 |
| 201809565 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | June 2020 |
| 201809849 | Highland NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | June 2020 |
| 201810022 | Fife NHS Board | clinical treatment / diagnosis | Upheld, recommendations | June 2020 |
| 201810248 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Not upheld, no recommendations | June 2020 |
| 201810555 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | June 2020 |
| 201810594 | Clear Business Water | incorrect billing | Upheld, recommendations | June 2020 |
| 201810995 | Scottish Borders Council | policy / administration | Not upheld, no recommendations | June 2020 |