Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201807078 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | July 2019 |
| 201807338 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | July 2019 |
| 201701730 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | June 2019 |
| 201706971 | Scottish Prison Service | personal property | Upheld, recommendations | June 2019 |
| 201707234 | East Lothian Health and Social Care Partnership | communication / staff attitude / dignity / confidentiality | Some upheld, no recommendations | June 2019 |
| 201707447 | Lanarkshire NHS Board | nurses / nursing care | Some upheld, recommendations | June 2019 |
| 201708139 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | June 2019 |
| 201708315 | Highland NHS Board | clinical treatment / diagnosis | Upheld, recommendations | June 2019 |
| 201709192 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Upheld, recommendations | June 2019 |
| 201800108 | Borders NHS Board | admission / discharge / transfer procedures | Some upheld, recommendations | June 2019 |