Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201800817 | Scottish Ambulance Service | failure to send ambulance / delay in sending ambulance | Upheld, recommendations | June 2019 |
| 201800839 | Fife NHS Board | clinical treatment / diagnosis | Upheld, recommendations | June 2019 |
| 201801126 | Borders NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | June 2019 |
| 201801233 | Grampian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | June 2019 |
| 201801391 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Upheld, recommendations | June 2019 |
| 201802018 | Golden Jubilee National Hospital | communication / staff attitude / dignity / confidentiality | Upheld, recommendations | June 2019 |
| 201802132 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | June 2019 |
| 201802165 | Tayside NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Upheld, recommendations | June 2019 |
| 201802649 | Crown Office and Procurator Fiscal Service | delay | Upheld, recommendations | June 2019 |
| 201802753 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | June 2019 |