Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201704771 | A Medical Practice in the Highland NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | December 2018 |
| 201704828 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | December 2018 |
| 201704830 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | December 2018 |
| 201704876 | Argyll and Bute Council | handling of application (complaints by opponents) | Some upheld, recommendations | December 2018 |
| 201705043 | Lothian NHS Board - Acute Division | communication / staff attitude / dignity / confidentiality | Some upheld, recommendations | December 2018 |
| 201705213 | Viewpoint Housing Association Ltd | neighbour disputes and anti-social behaviour | Upheld, recommendations | December 2018 |
| 201705362 | Lothian NHS Board - Acute Division | nurses / nursing care | Upheld, recommendations | December 2018 |
| 201705622 | Dumfries and Galloway Council | sheltered housing issues / residential homes | Upheld, recommendations | December 2018 |
| 201706209 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Upheld, recommendations | December 2018 |
| 201706372 | NHS 24 | communication / staff attitude / dignity / confidentiality | Not upheld, no recommendations | December 2018 |