Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201706529 | Aberdeen City Health and Social Care Partnership | policy / administration | Upheld, recommendations | December 2018 |
| 201706717 | Angus Council | wayleaves / rights of access / feu duties / servitudes | Not upheld, recommendations | December 2018 |
| 201706996 | Crown Office and Procurator Fiscal Service | communication / staff attitude / confidentiality | Upheld, recommendations | December 2018 |
| 201707165 | Aberdeen City Council | neighbour disputes and anti-social behaviour | Not upheld, no recommendations | December 2018 |
| 201707592 | Scottish Prison Service | removal from association / segregation | Upheld, recommendations | December 2018 |
| 201707615 | Home Scotland | repairs and maintenance | Not upheld, no recommendations | December 2018 |
| 201707695 | Scottish Prison Service | communication | Upheld, recommendations | December 2018 |
| 201707816 | Grampian NHS Board | policy / administration | Some upheld, recommendations | December 2018 |
| 201707834 | East Ayrshire Council | repairs and maintenance | Some upheld, no recommendations | December 2018 |
| 201707870 | Glasgow Caledonian University | academic appeal / exam results / degree classification | Not upheld, no recommendations | December 2018 |