Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201800422 | River Clyde Homes | repairs and maintenance | Upheld, recommendations | December 2018 |
| 201800650 | North Lanarkshire Health and Social Care Partnership | home helps / concessions / grants / charges for services | Not upheld, no recommendations | December 2018 |
| 201800693 | Scottish Prison Service | admission / searching / removal of visitors | Some upheld, no recommendations | December 2018 |
| 201800972 | Dumfries and Galloway NHS Board | nurses / nursing care | Upheld, recommendations | December 2018 |
| 201800997 | Western Isles NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | December 2018 |
| 201801358 | South Lanarkshire Council | neighbour disputes and anti-social behaviour | Not upheld, no recommendations | December 2018 |
| 201801606 | Forth Valley NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | December 2018 |
| 201801666 | Highland NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Not upheld, no recommendations | December 2018 |
| 201801850 | Scottish Prison Service | personal property | Upheld, recommendations | December 2018 |
| 201801854 | University of the West of Scotland | policy / administration | Not upheld, no recommendations | December 2018 |