Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201802106 Lothian NHS Board - Acute Division clinical treatment / diagnosis Not upheld, no recommendations December 2018
201802359 Wheatley Housing Group Ltd neighbour disputes and anti-social behaviour Upheld, recommendations December 2018
201802571 Scottish Ambulance Service clinical treatment / diagnosis Upheld, no recommendations December 2018
201802804 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations December 2018
201802853 Forth Valley NHS Board clinical treatment / diagnosis Not upheld, no recommendations December 2018
201802907 Falkirk Council repairs and maintenance Upheld, recommendations December 2018
201802923 Scottish Prison Service disciplinary charges - orderly room proceedings Resolved, no recommendations December 2018
201802931 The City of Edinburgh Council neighbour disputes and anti-social behaviour Not upheld, no recommendations December 2018
201803249 Lothian NHS Board - Acute Division clinical treatment / diagnosis Not upheld, no recommendations December 2018
201803352 A Medical Practice in the Greater Glasgow & Clyde NHS Board area clinical treatment / diagnosis Not upheld, no recommendations December 2018