Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201708282 | East Lothian Health and Social Care Partnership | calls for general assistance | Some upheld, recommendations | December 2018 |
| 201708427 | Highland NHS Board | policy / administration | Not upheld, no recommendations | December 2018 |
| 201708511 | Fife NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | December 2018 |
| 201708580 | Grampian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | December 2018 |
| 201708720 | Lothian NHS Board - Acute Division | hygiene / cleanliness / infection control | Upheld, recommendations | December 2018 |
| 201709246 | A Medical Practice in the Greater Glasgow & Clyde NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | December 2018 |
| 201800001 | Lanarkshire NHS Board | clinical treatment / diagnosis | Upheld, no recommendations | December 2018 |
| 201800226 | Dumfries and Galloway Health and Social Care Partnership | care in the community | Not upheld, recommendations | December 2018 |
| 201800251 | Lanarkshire NHS Board | admission / discharge / transfer procedures | Resolved, no recommendations | December 2018 |
| 201800341 | Greater Glasgow and Clyde NHS Board - Acute Services Division | nurses / nursing care | Some upheld, no recommendations | December 2018 |