Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201709235 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | October 2018 |
| 201709275 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | October 2018 |
| 201800070 | Aberdeen City Council | handling of application (complaints by opponents) | Not upheld, no recommendations | October 2018 |
| 201800189 | Scottish Ambulance Service | failure to send ambulance / delay in sending ambulance | Upheld, recommendations | October 2018 |
| 201800223 | Angus Council | unauthorised developments: enforcement action/stop and discontinuation notices | Not upheld, no recommendations | October 2018 |
| 201800304 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | October 2018 |
| 201800398 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | October 2018 |
| 201800429 | University of Edinburgh | academic appeal / exam results / degree classification | Not upheld, no recommendations | October 2018 |
| 201800487 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | October 2018 |
| 201800547 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | October 2018 |