Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201800568 | A Medical Practice in the Ayrshire and Arran NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | October 2018 |
| 201800710 | West Lothian Council | policy / administration | Not upheld, no recommendations | October 2018 |
| 201800795 | A Medical Practice in the Lanarkshire NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | October 2018 |
| 201800870 | Student Awards Agency for Scotland | policy / administration | Not upheld, no recommendations | October 2018 |
| 201800927 | Tayside NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | October 2018 |
| 201801064 | Stirling Council | policy / administration | Not upheld, no recommendations | October 2018 |
| 201801122 | Greater Glasgow and Clyde NHS Board - Acute Services Division | nurses / nursing care | Not upheld, no recommendations | October 2018 |
| 201801682 | Highland NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | October 2018 |
| 201802288 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | October 2018 |
| 201604293 | An NHS Board area | policy / administration | Some upheld, recommendations | September 2018 |