Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201703330 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations August 2018
201703365 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations August 2018
201703851 Borders NHS Board clinical treatment / diagnosis Upheld, recommendations August 2018
201703997 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations August 2018
201704052 Dumfries and Galloway Council child services and family support Not upheld, recommendations August 2018
201704207 A Dentist in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Some upheld, recommendations August 2018
201704235 Lanarkshire NHS Board clinical treatment / diagnosis Some upheld, recommendations August 2018
201704247 Lanarkshire NHS Board clinical treatment / diagnosis Upheld, recommendations August 2018
201704515 A Medical Practice in the Grampian NHS Board area communication / staff attitude / dignity / confidentiality Not upheld, no recommendations August 2018
201704790 Forth Valley NHS Board clinical treatment / diagnosis Upheld, recommendations August 2018