New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201607956 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | July 2018 |
| 201608235 | Aberdeen City Council | repairs and maintenance | Some upheld, no recommendations | July 2018 |
| 201609139 | Commissioner for Ethical Standards in Public Life in Scotland | handling of application | Not upheld, no recommendations | July 2018 |
| 201609337 | South Lanarkshire Council | handling of application (complaints by opponents) | Some upheld, recommendations | July 2018 |
| 201700042 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | July 2018 |
| 201700107 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2018 |
| 201700213 | Renfrewshire Council | repairs and maintenance | Upheld, recommendations | July 2018 |
| 201700399 | North Glasgow Housing Association Ltd | repairs and maintenance | Not upheld, no recommendations | July 2018 |
| 201700618 | A Health Board | policy / administration | Upheld, recommendations | July 2018 |
| 201700911 | Dumfries and Galloway NHS Board | clinical treatment / diagnosis | Upheld, recommendations | July 2018 |