New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201602709 | Lanarkshire NHS Board | clinical treatment / diagnosis | Upheld, recommendations | July 2018 |
| 201603215 | Renfrewshire Council | advertisement of proposals: notification and hearing of objections | Some upheld, recommendations | July 2018 |
| 201603463 | Dumfries and Galloway Council | complaints handling (incl social work complaints procedures) | Some upheld, no recommendations | July 2018 |
| 201604158 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | July 2018 |
| 201605078 | Forth Valley NHS Board | nurses / nursing care | Some upheld, recommendations | July 2018 |
| 201605522 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | July 2018 |
| 201606220 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | July 2018 |
| 201606542 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Upheld, recommendations | July 2018 |
| 201607293 | Lothian NHS Board - Acute Division | admission / discharge / transfer procedures | Some upheld, recommendations | July 2018 |
| 201607947 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2018 |