Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201705029 | Western Isles NHS Board | communication / staff attitude / dignity / confidentiality | Upheld, recommendations | August 2018 |
| 201705319 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | August 2018 |
| 201705473 | Aberdeen City Council | repairs and maintenance | Not upheld, no recommendations | August 2018 |
| 201705961 | West College Scotland | quality (including complaint handling) | Upheld, recommendations | August 2018 |
| 201705986 | A Dentist in the Highland NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | August 2018 |
| 201706028 | Forth Valley NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | August 2018 |
| 201706162 | Fife NHS Board | nurses / nursing care | Some upheld, recommendations | August 2018 |
| 201706195 | Business Stream | policy / administration | Some upheld, recommendations | August 2018 |
| 201706293 | River Clyde Homes | repairs and maintenance | Resolved, no recommendations | August 2018 |
| 201706392 | Fife Council | policy / administration | Upheld, recommendations | August 2018 |