Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201204565 Lothian NHS Board clinical treatment / diagnosis Some upheld, recommendations April 2014
201204572 Lothian NHS Board communication, staff attitude, dignity, confidentiality Some upheld, recommendations April 2014
201204670 The City of Edinburgh Council sheltered housing issues/residential homes Upheld, recommendations April 2014
201204700 Greater Glasgow and Clyde NHS Board admission, discharge & transfer procedures Some upheld, recommendations April 2014
201204749 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations April 2014
201204750 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Some upheld, recommendations April 2014
201204823 Scottish Prison Service personal property Not upheld, no recommendations April 2014
201204847 Ayrshire and Arran NHS Board clinical treatment / diagnosis Not upheld, recommendations April 2014
201204890 Lothian NHS Board - University Hospitals Division clinical treatment / diagnosis Some upheld, recommendations April 2014
201204941 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Not upheld, no recommendations April 2014