Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201205072 | Lanarkshire NHS Board | communication / staff attitude / dignity / confidentiality | Upheld, recommendations | April 2014 |
| 201205207 | A Council | secondary school | Some upheld, recommendations | April 2014 |
| 201205211 | Business Stream | incorrect billing | Upheld, recommendations | April 2014 |
| 201205291 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | April 2014 |
| 201205333 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | April 2014 |
| 201205404 | Business Stream | incorrect billing | Some upheld, recommendations | April 2014 |
| 201300347 | Western Isles NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | April 2014 |
| 201300472 | An Orthodontist in the Lanarkshire NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | April 2014 |
| 201300711 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | April 2014 |
| 201300712 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | April 2014 |